Can you please delete and reinstall the app now and let me know? - 2 change your passcode, got a verificaton sms, so I completed the first page, moved to 2nd page and I get a message that something has gone wrong - 3 set up as a new customer which I can’t because my infor already exists.

I won’t make that mistake again. Also, do I have to re-add my top-up cards on new phone or they will automatically will be there? The card is linked to your account. I will get in touch with your via a direct message se can take a closer look.

However, If you frequently take pictures of payments those will be stored on the device. I re-downloaded the app and tried to login but previously I had used fingerprint. Left another message asking for help about 2 hrs ago and so far no reply. Hi im having the same issue. What’s wrong? But nothing happens. The reset passcode function doesn’t work either. I’m sure I know my passcode, but it doesn’t let me log in, and the reset passcode function does nothing! But nothing happens. I will send you a direct message so we can take a closer look into this. Also, doesn’t recognize phone number and doesn’t send any verification code.

Sure! Installed the app, entered the app with my Revolut passcode.

Same problem here. Probably an error with the app update. Powered by Discourse, best viewed with JavaScript enabled. I blame whoever came up with this absurd company policy. I forgot my password and I tried to reset it and it does not work. (maybe there is some sort of push notification I need to enter from old phone to new one?) I will soon move to new android phone most likely (keeping same phone number), so question is should I just install revolut app on new phone and everything will work? Hi there I’m having exactly the same issue. Powered by Discourse, best viewed with JavaScript enabled. The passcode that I thought I used does not work and I go via "Forgot?" (maybe there is some sort of push notification I need to enter from old phone to new one?). I bought the new phone. The reset passcode function doesn’t do anything. I switched to a new phone a month ago… I installed app, logged-in and then had to add my (physical) card. Please, help. and each time this action “closses” my chat and I have to restart everything from the beginning to tell the same story to another operator… As suggested above I have deleted the application and reinstalled it again, but problem was not resolved. Could you please tell me if you’re using the latest version of the app? Hi, Changed my iphone to a new one and having trouble activating my Revolut account. In the app I had 3 different outcomes - 1 existing customer = set up a new account because yours is empty! What to do please?

The app asked for my phone number and all the other data required to make a new account. Yesterday, after contacting the Revolut Twitter account, I finally managed to get the chat function to work after reinstalling the app again and clearing the app cache. Also, I’ve already chatted with 3 operators, all of them sent me a mail with an activation link, but when I press it I see a message saying it’s impossible to change the passcode! Is there necessity to keep current phone online (on wi-fi), when installing revolut on new one? Tried reinstalling the app but it does not help. I was finally able to reset my passcode just now, but still had no way to choose the authentication method. Please could you DM me. I am using an iphone and unable to reset my passcode, Powered by Discourse, best viewed with JavaScript enabled. Changed my iphone to a new one and having trouble activating my Revolut account. I have an issue with log in to app on iphone 7 I am not sure if those remain if you use an Android image of your old phone to start the new one. I think a company that has this many clients cannot afford their customer service to be unreachable for days, so please @AndreasK provide us some useable information about this problem because people are waiting for THEIR money to be reachable again. Disappointing will use card til I have no balance them I’ll move to another company if not resolved. I have the same problem - just changed my phone to IPhone 7 and can’t even get into my profile despite the correct passcode I’m trying to submit. I upgraded to a Iphone 6S and my correct passcode wouldn’t work.

I don’t blame the support agents - their hands were tied. Not necessarily, but having the old phone inline you’ll get push notification about logging in from another phone. It seems to be working now, but there’s still no option to pick whether you do the reset via e-mail, security questions or the stupid selfie, and if you get one of the security questions wrong (usually the second is the value of the last topup) you have to wait another 24 hours. I think we can sort this for you Let get in touch via a direct message @Jonnyp. I have unistalled and reinstalled 3 times and still having the same problem. It’s not common that we forgot a 4 digit code, but changing to a new iphone and trying to use the “forgot code” function yields a blank screen! It’s still unacceptable that a company providing banking services only has a customer support line via a buggy app. Yesterday i got through to a chat assistant. This is what I see. I’ve reinstalled the App but after entering the phone number to reset my password nothing happens.

I had the same issue today. thanks Iphone 7 / iOS 10.1.1 / Revolut 3.2.2 Do you know how to clear the app cache? I’m off to Malaysia in 2 weeks so I would be very grateful if you can help!!! Hello, I have the same issue: new phone but same phone number; impossible for me to log in. All good now, Hello, I have the same problem. I know how I transferred in before being locked and card still works. When i got the link to reset my password it said “it wouldnt work because i reinstalled the app please contact chat again” now i cannot get through to chat at all justs shows up blank. Hello Julia, same issue for me I have tried also the twitter chat to get support but also following or the suggestions Update the iPhone software, reinstall the app doing a reboot of the iPhone, I’m try to get access from a different iPhone, it is still no working same “all chat” page. Looked for help in the community and via a formal complaint as that seemed to be the only way to get some human contact but even complaint team don’t bother to reply. It’s quite urgent It says “Secure your phone to unlock your Revolut App” but I already have a PIN as been a user for nearly two years. Opened email and clicked ‘Authenticator’ Button which redirected my to revolut app and asking me for my Code, I have the same problem, i need fast solution, I have the same issue and I contacted Revolut on Facebook, twice and they said that I have to wait until they figure out the problem! Hello. The passcode that I thought I used does not work and I go via “Forgot?” and enter my full phone number, “Reset Passcode” stops being greyed out and I can press it. I was able to talk to some agents who explained that there was some kind of issue with the password reset functions, but they didn’t go into much detail other than that and that it was being worked on. It says that my passcode is incorrect and does not give me the option to create a new one. How do we get in touch with this twitter account? What else can I do? As advised by whoever was manning the Revolut Twitter app, try clearing the app cache as well. Now it’s asking for a passcode which sadly I never recorded. Hi I am getting deeply frustrated as I have been trying to reset my passcode for over 24 hours. EDIT: @AndreasK got in touch and quickly solved the issue for me - it seems my account was registered with a different phone number, which I no longer have access to. Hi. (maybe there is some sort of push notification I need to enter from old phone to new one?). Anybody watching this thread and able to help? It should work when you logon with your phone number and passcode on the new phone. @AndreiM thank you for letting me know. Hi Andreas, I have the same issue. Upgrading the phone software, uninstalling and again installing the Revolut app helped, so I’m using it now on the new cell phone. I’m having exactly the same problem. I’m having exactly the same issue - I’ve just deleted and reinstalled the app 5 minutes ago, and I still have the problem. ... and choosing the option to change it within the app was not working.

I have also already called the Revolut phone number but I could not get any good info. This is ridiculous for such a “bank” but no help whatsoever.

It worjed well till today. Whoever is having the same issue but do remember their passcode, try again to log in with it, it finally worked for me ! revolut|280x497, Hello, I’m having the same problem… I changed my phone and I forgot the passcode (my old phone logged in automatically…), I tried to change my passcode but a lot of strange things happened… at some point it also tells me my phone number (not changed) and last 4 letters of my card number are wrong! Tried reinstalling the app but it does not help.

Going round in a loop probably locked pin, re-installed the app same problem.

Did that but the answer doesn’t correspond to what is appearing on my phone.

My fingerprint is not recognised, my password as well and i cannot change it due to lock down. My husband has the app so he used chat to ask for help - a bot reply - live agent sent a standard response telling us to check out YouTube videos and FAQs.

How do I bind my Revolut account to a new phone ? Something server side, not the app itself, but they didn’t get into too much detail. hmmm, I have third phone and my cards (both: Revolut and cards to topup) are still in the app…. I’ll message you. Is there necessity to keep current phone online (on wi-fi), when installing revolut on new one?

Locked out completely. I already have an account and a card .But it seems i cannot install my card on the new phone . I have the same phone number.

Hi I have same issue. I cannot reset my password in the app and the app is blocked, I cannot access it. Joined this community last night and perhaps posted in the wrong place but the title was correct: Reset my Passcode - no reply. To be honest, I cannot remember if I added the cards after switching phones or when I installed the app on my secondary/travel phone. It’s really shocking how many people seem not being able to remember a simple four digit code or at least write it down. New phone same number & app won’t accept passcode. I finally managed to get the chat to work after that and reinstalling again, and it sounds like something was seriously wrong with the passcode reset function.

I will soon move to new android phone most likely (keeping same phone number), so question is should I just install revolut app on new phone and everything will work?

I’ve gone to create a new passcode and it’s not letting me change it! I really don't know where I could've done a mistake. The passcode that I thought I used does not work and I go via “Forgot?” and enter my full phone number, “Reset Passcode” stops being greyed out and I can press it. No, they’ll be waiting for you in new phone. A little UI error message would help though! I use the app on two phones simultaneously (beta and regular versions), I occasionally reinstall them and all cards are always in sync. Let’s get in touch via direct message. Hi, Changed my iphone to a new one and having trouble activating my Revolut account. and enter my full phone number, "Reset Passcode" stops being … I will appreciate your assistance. I’m really sorry for the bothering, but I need to access this account for work….

Thanks. I am having the same problem. The reset function should work anyway of course…, Still the same issue, apparently they cannot create a simple password forget feature.

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